Privacy Policy

Introduction

Welcome to AutoVINsights. This Privacy Policy explains how AutoVINsights Technologies LLC ("AutoVINsights," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit https://www.autovinsights.com (the "Website") or use our vehicle inspection services. By accessing the Website or using our services, you consent to the data practices described in this policy. If you do not agree with this Privacy Policy, please do not use the Website or our services.

Information We Collect

We collect information that you provide directly, information collected automatically, and information from third-party sources:

How We Use Your Information

We use the information we collect for the following purposes:

• Provide, operate, and maintain the Website and our vehicle inspection services.
• Process and fulfill inspection orders, including coordinating with inspectors and delivering reports.
• Process payments and send transaction-related communications (confirmations, receipts, invoices).
• Create and manage your user account.
• Respond to your inquiries, support requests, and feedback.
• Send promotional emails, newsletters, and service updates (you may opt out at any time).
• Send transactional SMS or email notifications related to your orders (e.g., inspection status updates).
• Analyze usage trends, monitor Website performance, and improve user experience.
• Detect, prevent, and address fraud, security incidents, and technical issues.
• Comply with applicable legal obligations, enforce our Terms of Service, and protect our rights.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our Website is used. The types of cookies we use include:

• Essential cookies — required for the Website to function properly (e.g., authentication, session management).
• Analytics cookies — help us understand how visitors interact with the Website so we can improve it.
• Functional cookies — remember your preferences and settings for a more personalized experience.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect Website functionality. We honor Do Not Track ("DNT") signals where technically feasible.

How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers — trusted third-party vendors who assist us in operating the Website and delivering services, including Stripe (payment processing), Firebase/Google Cloud (hosting, authentication, and database), SendGrid (email delivery), and Twilio (SMS communications). These providers are contractually obligated to protect your data.
• Inspectors — we share relevant vehicle and location details with assigned inspectors solely for the purpose of completing your inspection order.
• Legal compliance — we may disclose your information if required by law, subpoena, court order, or other governmental request, or if we believe disclosure is necessary to protect our rights, safety, or property.
• Business transfers — in the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change.
• With your consent — we may share your information for other purposes if you provide explicit consent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. Specifically:

• Account data is retained for as long as your account is active. If you request account deletion, we will delete or anonymize your data within 30 days, except where retention is required by law.
• Order and inspection data is retained for a minimum of three (3) years for business records, warranty, and dispute resolution purposes.
• Payment records are retained as required by applicable tax and financial regulations.
• Usage and analytics data is retained in aggregated, anonymized form and may be kept indefinitely for analytical purposes.

Security Measures

We implement industry-standard technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols.
• Secure storage of data using Firebase/Google Cloud infrastructure with access controls.
• Payment information handled by PCI-DSS compliant processors (Stripe) — we never store full credit card numbers on our servers.
• Regular review of our data collection, storage, and processing practices.
• Access to personal information is restricted to authorized personnel on a need-to-know basis.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.

Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete personal information.
• Deletion — request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing — unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Data portability — request your data in a structured, commonly used, and machine-readable format.
• Restrict processing — request that we limit the processing of your personal information in certain circumstances.
• Withdraw consent — where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at support@autovinsights.com. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

State-Specific Privacy Rights

If you are a resident of certain U.S. states, you may have additional privacy rights:

Third-Party Links

Our Website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit. Clicking on a third-party link or enabling a third-party integration is at your own risk.

Children’s Privacy

Our Website and services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete that information promptly. If you believe a child has submitted personal information to us, please contact us at support@autovinsights.com.

International Data Transfers

AutoVINsights is based in the United States, and your information is processed and stored in the United States. If you access the Website from outside the United States, you understand and consent to the transfer of your information to the United States, where data protection laws may differ from those in your country of residence. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the Effective Date at the top of this page. For material changes, we may also notify you via email or a prominent notice on the Website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: